401 The Art of the Walk Around 1-Why Walk Around?
The purpose of this course is to show the associate the importance of a Vehicle Walk Around in the service drive.
The student will learn the following impact items…
- The advent of the KIOSK Check in VS. the Service Advisor
- The most important items to be considered in a walk around
- How to be prepared for the customer arrival
- How consistency is the key to success
- How to find service contract opportunities
The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention