203 Advanced Driveway Sales-Additional Services
The purpose of this course is to provide simple steps into additional sales on the drive.
The student will learn the following impact items…
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- How to ask for ADDITIONAL items (without offending the customer)
- What items to present at specific time and mileage intervals
- What items to present to specific vehicles, I.E Diesel, Hybrid, Extreme Conditions
- How to ask for impulse items (FRIES) to add a 3rd or 4th line on the RO at write up
- How to ask for an upgrade in engine oil protection
- How to present ACCESSORIES on the drive
- How to remove quarter time obstacle for sales
The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention