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The purpose of this course is to provide the associate an understanding about personal communication approaches and the best ways to interact with the consumer.
The student will learn the following impact items
- The $ Value of each phone call – customer
- What does great communication look like
- Types of Communication, Verbal, Tone, Body Language
- How each type of communication affects the presentation
- How our attitude affects the communication process
The goal is for the student to learn the best ways to communicate with a customer.
This class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician, Parts Manager, Parts associates, General Manager